Here at Crime Shield, USA™ , our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.

Return & Exchange Policy - We offer a 10-day money back guarantee on our self defense items that are not a special order. If you are not fully satisfied, you may return your order within 10 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. The item must be unused and in it’s original packaging. We reserve the right to deny a return if the item is not returned in resalable condition.

You are responsible for the cost of shipping the item back to us. If you want to return it, you must pay for shipping the item yourself. We will reship your exchange order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.

Sometimes we may give free shipping to orders that are more than a fixed amount. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $64.95 plus $7.50 shipping, your refund will be the cost of the item which is $64.95. However, if your order was $112.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $104.50 minus restocking fee. ($112.00 minus $7.50 shipping on most orders).

Once the item has been received, we will send you the exchange item or refund your account. A 25% restocking fee is applicable on refunds for returns not due to an error on our part. If your order was $400.00 and we gave you free shipping your refund would be $400.00 - $7.50 - $100.00 (restocking fee) for a total refund of $292.50.

If you need to return an order, please read the following:

• Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you.

• Must be postmarked within 10 days of delivery date. All delivery dates are kept on file here at Crime Shield, USA™. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 10 days will receive an exchange or in store credit only.

• Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $7.50 for UPS Ground to have the exchanged product shipped back to you

• Hidden Cameras - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized by Crime Shield, USA™ before product(s) is returned. All products must be returned in the original packaging.

• IMPORTANT - The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.

• Videos - Since video tapes can be copied, there will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.

• Please send your return via UPS or FED EX since these methods are easily traceable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customer’s responsibility to make sure the return gets to Crime Shield, USA™. A shipping address will be provided to our warehouse.